- Products will be shipped 24 hours after payment has been made.
- Shipping time will depend on the shipping speed chosen by the customers at check-out. Please note that:
- Delivery and shipping speeds are estimated and we cannot guarantee exact delivery date.
Some dates may vary based on the buyer's choice of shipping speed, carriers’ shipping practices, delivery location and the items you order.
- Products may be delivered in separate shipments.
- Orders made before 1:00 PM (Pacific Time) will leave our warehouse the same business day.* Orders made after 1:00 PM (Pacific Time) will leave our warehouse the next business day.*
- Be sure to provide us your email and/or phone number, as we may contact you to confirm your address when our system cannot verify the address provided. We will typically call and email you. We may cancel the unverified orders if you don’t return our calls and/or emails.
If you suspect that your order has gone missing (i.e. no updates on shipping confirmation email) contact us immediately and within 7 days of notice. So we can further investigate, if necessary, and take appropriate actions.
If the order has been notified as “Delivered” but you have not received your packages, please check your mailbox first before contacting us. If your package(s) is indeed missing, you should notify us immediately within 48 hours.**
- Packages that are unclaimed for more than 14 days, and are sent back to us will automatically become a return/refund. Shipping will not be refunded at this point. Buyers will be responsible for re-shipping cost regardless of previous amount paid.
(*) May also vary based on shipping carriers speed. Business days are defined as Monday to Friday, except U.S. National Holidays
(**)The package(s) becomes the buyer’s responsibility when it is marked as “Delivered” by the carrier, we will no longer be held liable for the merchandise.