- We will have orders shipped out as quickly as possible, usually within 48 hours after receipt of payment. This may vary depends on national holidays, closures, and other unforeseeable events.
- Orders will be shipped in the order they were received.
- Please double check your shipping/delivery address before complete the Check-out process. We are not liable for merchandise that is shipped to the wrongly provided address.
We do not work during the weekend and on the Holidays
- Shipping time will depend on the shipping speed chosen by the customers at check-out. Please note that:
- Delivery and shipping speeds are estimated and we cannot guarantee exact delivery date.
- Some dates may vary based on the buyer's choice of shipping speed, carriers’ shipping practices, delivery location and the items you order.
- Products may be delivered in separate shipments.
- Be sure to provide us your email and/or phone number, as we may contact you to confirm your address when our system cannot verify the address provided. We will typically call and email you. We may cancel the unverified orders if you don’t return our calls and/or emails.
- Buyer is responsible for any re-shipping fees if packages are returned to us due to insufficient address provided.
- We are not liable for lost/missing packages, and packages that are marked "Delivered" by our carriers***
- Packages that are unclaimed for more than 5 days, and are sent back to us will automatically become a return/refund. Shipping will not be refunded at this point. Buyers will be responsible for re-shipping cost regardless of previous amount paid.
- No reshipment available for leaked bottles. Please refer back to our Smoky Ink Product Page for cleaning instruction.
- Different air pressure may caused ink to leak outside of the bottle.
- We can only ship orders valued more than 150 U.S. Dollar due to high and increased shipping fees.
- Orders that do not meet this requirement will be canceled.
We reserved the right to refuse service.
(*) May also vary based on shipping carriers speed. Business days are defined as Monday to Friday, except U.S. National Holidays
(**)The package(s) becomes the buyer’s responsibility when it is marked as “Delivered” by the carrier, we will no longer be held liable for the merchandise.
(***) Carriers are varied, and depends on the shipping services that chosen by the customer (i.e. USPS, UPS, etc.)