• Refunds and exchanges are only available for products purchased from EVNail Shop official website.
• Returns and exchanges are made on unopened products ONLY. All requests for returns and exchanges must be made within 7 days of receiving the items, including refund for defective items via:
• Email: support@evnailshops.com
• Phone: (253) 277-1087 (Mon-Fri 9:00 AM - 5:00 PM - Pacific Time)
• Facebook Message: m.me/evnailshop   

• When requesting refunds/exchanges for defective or wrongly-shipped items, please include detailed pictures of the products, order number and name of the products.*
• Buyers will be responsible for freight and shipping costs to return and to re-ship the merchandise. EV Nail Shop is responsible for shipping costs on defective items only.*
• Buyers will also be responsible for the condition of the returned merchandise. If the returned merchandise is damaged during transportation, we will not issued a full refund/exchange.
• Unfortunately, we cannot accept returns on used merchandise and shipping fees are not refundable. 
• Please double check your shipping/delivery address before you complete the Check-Out process. We are not liable for merchandise that is shipped to the wrong address provided. 
• All sale items are final. No refund or exchange are eligible for these items as stock are limited.  
• All items approved for exchanges or refunds must be received within 30 days in their new and unopened condition. Items received after 30 days or not passing quality inspection will not be accepted or returned. 

Damaged Merchandise

• Damaged merchandise during shipping can be refunded and/or eligible for exchanges only when we are notified immediately within 2 days of receiving the merchandise, and ONLY in the original packaging (if possible), and is unopened.
• We take all the precautions to make sure the items are sent in well-shipped packages. If your package(s) arrives damaged, inspect it carefully, as wear and tear to the outside packages normally occurred during shipping. If the inside items are also damaged contact us within 24 hours of receiving it.

No return and refund policy are applied to Custom Blends.